Cyndi Trout's Page

Job Seeker or Employer

Jobseeker

Objective (Job seekers: Please include the nearest metropolitan area and the locations where you want to work. Employers/Recruiters: Please describe your company and any positions you hope to fill.)

Dedicated, enthusiastic professional with background in many areas of claim processing and customer service. Well-developed communication, auditing and problem–solving skills. Excels in training and mentoring others to process a wide variety of medical, dental and hospital claims, with a reputation for improving quality by surpassing established goals. Strong organization skills and the ability to adapt to change with a positive attitude. St. Louis Area, St Charles.

SKILLS

• Auditing • Claims Processing
• Customer Service • Policy and Procedure
• Training • Conflict and Issues Resolution
• Microsoft Office Products

Contact Information

Cyndi Trout
636 949 6552
cynthiatrout@aol.com

What types of jobs are you seeking? (select all that apply)

Insurance

Work Experience (most recent)

CIGNA HEALTH CARE, St Louis, MO 2002 – 2009
(Formerly Great–West Healthcare, Inc)
Audit Senior Associate
Identified and reported findings on all varieties of audits to analyze, track and trend quality for 5 claims teams of approximately 20 examiners per team. Mentored these teams, sitting in on monthly meetings and working closely with examiners struggling with quality goals.
• Performed additional responsibilities while maintaining current workload while department staffing level was reduced by 25%.
• Maintained all quality goals during entire tenure in this position.
• Wrote new procedure to expedite process of submitting information requests for denied claims while serving on the Policy and Procedures committee for 4 years.
• Collected and distributed monthly quality reports for each client group to both the claims and the customer service departments. Compiled a report for examiners who achieved 100% quality and created a certificate for each of them.
• Promoted to this position after only two years as a technical specialist.

Work Experience (earlier)

GREATWEST HEALTHCARE, St Louis, MO 2000 – 2002
Technical Specialist
Mentored a claims team, totaling 20 examiners in the processing of claims and problem resolution.
• Maintained positive, enthusiastic attitude in problem solving atmosphere.
• Delivered mini training sessions for tele–workers to keep them up to speed with policy changes.

Specific Job Skills

SKILLS

• Auditing
• Claims Processing
• Customer Service
• Policy and Procedure
• Training
• Conflict and Issues Resolution
• Microsoft Office Products

Education

EDUCATION

BA, Sociology, Southeast Missouri State University, Cape Girardeau, MO